Privacy policy
Last updated: January 27, 2025
1. Data Controller
The data controller is Poelle Polska SP. Z.O.O, with its registered office at Hugo Kołłątaja Street 3/15, Lublin, 59-300, Poland.
• E-mail address: support@poelle.com
• Contact phone number: +380 95 004 96 02
NIP: 7123486707, KRS: 0001147619, REGON: 540583130
For matters related to personal data protection, please contact us at the provided e-mail address or by post.
2. Purpose of Personal Data Processing
We process users’ personal data for the following purposes:
1. Order fulfillment and service provision
• Payment processing, shipping, handling returns and complaints.
2. Customer service
• Contacting users to respond to inquiries, handle complaints, and provide information.
3. Marketing and promotion
• Sending marketing offers, newsletters, personalizing advertising content.
• Legal basis: legitimate interest of the controller (Article 6(1)(f) GDPR).
4. Legal obligations
• Compliance with tax and accounting requirements.
5. Ensuring security
• Preventing fraud and unauthorized access.
6. Types of Personal Data Processed
We collect the following data:
• Contact details: name, address, phone number, e-mail address.
• Order information: shipping address, billing address, payment details.
• Website usage information: IP address, browser data, device information.
• Cookies: detailed information is provided in the cookies section.
4. Cookies
Our website uses cookies for the following purposes:
• Ensuring the proper functioning of the website.
• Analyzing website traffic.
• Personalizing advertising content.
Most browsers automatically accept cookies. Users can manage cookie settings in their browser. More information is available at:
https://www.shopify.com/legal/cookies.
5. Sharing Personal Data
We may share personal data with:
• Service providers: Shopify (platform operation), Przelewy24 (payments), courier companies.
• Marketing partners: to personalize advertising content.
• Legal authorities: when required by law.
6. Transferring Data Outside the EEA
If personal data is transferred outside the European Economic Area, we apply mechanisms such as Standard Contractual Clauses approved by the European Commission.
7. User Rights
The user has the right to:
• Access their data.
• Correct inaccurate data.
• Delete data (“right to be forgotten”).
• Restrict data processing.
• Transfer data to another entity.
• Object to data processing for marketing purposes.
To exercise these rights, please contact us at support@poelle-atelier.com.
8. Data Retention Period
We retain personal data for the period necessary to achieve the purposes for which they were collected, as well as to fulfill legal obligations (e.g., 5 years for tax purposes).
9. Data Security
We apply appropriate technical and organizational measures to protect personal data. However, we cannot guarantee complete security of transmitted data.
10. Information on Withdrawal from the Order within 14 Days
In accordance with EU law, users have the right to withdraw from the contract within 14 days of receiving the order without providing any reason. To exercise this right, please contact us at support@poelle.com and send the product to the following address:
NEO EXPRESS SP. Z.O.O.,
13-А Przemyslowa str.,
35-105, Rzeszow, Poland
11. Contact
For questions regarding the Privacy Policy, please contact:
Poelle Polska Sp. Z.o.o
• Address: Hugo Kołłątaja Street 3/15, Lubin, 59-300, Poland
• E-mail: support@poelle.com
• Phone: +380 95 004 96 02
