Privacy policy
Last updated: September 28, 2026
1. Data Controller
The data controller is POELLE POLSKA sp. z o.o., ul. Hugona Kołłątaja 3/15, 20-006 Lublin, Poland (NIP 7123486707, KRS 0001147619, REGON 540583130). For any matters related to personal data, contact us at support@poelle.com or by post at the address above.
2. Purpose of Personal Data Processing
We process users’ personal data for the following purposes:
1. Order fulfillment and service provision
• Payment processing, shipping, handling returns and complaints.
• Legal basis: Art. 6(1)(b) GDPR (performance of a contract).
2. Customer service
• Contacting users to respond to inquiries, handle complaints, and provide information.
• Legal basis: Art. 6(1)(b) and (f) GDPR.
3. Marketing and promotion
• Sending marketing offers, newsletters, personalizing advertising content.
• Legal basis: newsletter and marketing e-mails — Art. 6(1)(a) GDPR (your consent, which you may withdraw at any time); analytics and advertising cookies — Art. 6(1)(a) GDPR (consent given in the cookie banner).
4. Legal obligations
• Compliance with tax and accounting requirements.
• Legal basis: Art. 6(1)(c) GDPR.
5. Ensuring security
• Preventing fraud and unauthorized access, and establishing or defending legal claims.
• Legal basis: Art. 6(1)(f) GDPR (our legitimate interest).
3. Types of Personal Data Processed
We collect the following data:
• Contact details: name, address, phone number, e-mail address.
• Order information: shipping address, billing address, payment details.
• Website usage information: IP address, browser data, device information.
• Cookies: detailed information is provided in the cookies section.
4. Cookies
Our website uses cookies for the following purposes:
• Ensuring the proper functioning of the website.
• Analyzing website traffic.
• Personalizing advertising content.
Most browsers automatically accept cookies. Users can manage cookie settings in their browser. More information is available at:
https://www.shopify.com/legal/cookies.
5. Sharing Personal Data
We may share personal data with:
• Service providers: Shopify (platform operation), Shopify Payments / Shop Pay and Przelewy24 (payments), courier companies.
• Marketing partners: to personalize advertising content.
• Legal authorities: when required by law.
6. Transferring Data Outside the EEA
If personal data is transferred outside the European Economic Area, we apply mechanisms such as Standard Contractual Clauses approved by the European Commission.
7. User Rights
The user has the right to:
• Access their data.
• Correct inaccurate data.
• Delete data (“right to be forgotten”).
• Restrict data processing.
• Transfer data to another entity.
• Object to data processing for marketing purposes.
To exercise these rights, contact us at support@poelle.com. Where we process your data on the basis of consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa, uodo.gov.pl) or with the data protection authority in your EU country of residence.
8. Data Retention Period
We retain personal data for the period necessary to achieve the purposes for which they were collected, as well as to fulfill legal obligations (e.g., 5 years for tax purposes).
9. Data Security
We apply appropriate technical and organizational measures to protect personal data. However, we cannot guarantee complete security of transmitted data.
10. Contact
For questions regarding this Privacy Policy, contact POELLE POLSKA sp. z o.o., ul. Hugona Kołłątaja 3/15, 20-006 Lublin, Poland, e-mail: support@poelle.com.
