Terms

Last updated: September 28, 2026

1. Seller

1.1. The online store at poelle.eu (including its Polish version at poelle.pl) is operated by POELLE POLSKA sp. z o.o., ul. Hugona Kołłątaja 3/15, 20-006 Lublin, Poland, entered in the register of entrepreneurs of the National Court Register (KRS) kept by the District Court Lublin-Wschód in Lublin, seated in Świdnik, 6th Commercial Division, under no. 0001147619, share capital PLN 5,000.00, NIP 7123486707, REGON 540583130 (the "Seller").

1.2. Customer service: support@poelle.com.

2. Orders

2.1. To place an order, add products to your cart, provide your contact details, delivery address and payment method, accept these Terms & Conditions and confirm the order with an obligation to pay.

2.2. The contract of sale is concluded when we confirm your order by e-mail.

3. Prices and payment

3.1. Prices are shown in EUR or PLN and include VAT and all duties and taxes. Delivery is free of charge.

3.2. We accept Visa, Mastercard, Apple Pay, Google Pay and Shop Pay; for payments in PLN also BLIK and Przelewy24.

4. Delivery

4.1. We deliver to all European Union countries, Norway and Switzerland. Every parcel is insured and tracked.

4.2. Delivery times: pieces in stock in Poland — 1–2 business days within Poland and 1–3 business days to other EU countries; pieces in stock in Ukraine — 5–7 business days; made to order — 10–15 business days or the date shown on the product page. Details are in our Shipping Policy.

5. Right of withdrawal

5.1. A consumer may withdraw from the contract within 14 days of receiving the goods without giving any reason. The rules, the cost of return, refund terms and a model withdrawal form are set out in our Returns & Withdrawal Policy.

5.2. We refund payments no later than 14 days from receiving the withdrawal statement; we may withhold the refund until we receive the goods back or proof of their dispatch, whichever is earlier.

5.3. The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized.

6. Complaints and conformity of goods

6.1. The Seller is liable for any lack of conformity of the goods with the contract that becomes apparent within 2 years of delivery.

6.2. Complaints may be sent to support@poelle.com; please include your order number, a description of the issue and, if possible, photos. We respond within 14 days of receipt.

6.3. In addition, the Seller grants a 1-year Poelle guarantee against manufacturing defects on the terms described in the Returns & Withdrawal Policy. The guarantee does not exclude, limit or suspend statutory rights.

7. Personal data

7.1. We process personal data in accordance with the GDPR, as described in our Privacy Policy.

8. Out-of-court complaint procedures

8.1. A consumer may seek free help from a municipal or district consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej). Consumers in other EU countries may also contact the European Consumer Centre in their country.

9. Final provisions

9.1. These Terms & Conditions are governed by Polish law. For consumers, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

9.2. The provisions on consumers also apply to natural persons who conclude a contract directly related to their business activity where the contract is not of a professional nature for them.

9.3. We may amend these Terms & Conditions. Amendments do not apply to orders placed before they take effect.